Law Offices Howard Lee Schiff, PC has staffed offices located in each of the six New England states. Headquartered in East Hartford, CT, this innovative strategy allows clients one point-of-contact for Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island and Vermont. Through one reliable point-of-contact for six states, the client will have cost savings regarding day-to-day communications, reporting, audits and placements.
Automation is key to insure timely recoveries. The dynamics of the financial industry require the ability to move quickly to implement new procedures and extract data to maximize netback.
To better meet the needs of its diverse client base the firm has chosen to maintain and develop its own proprietary collection software system, which has greatly evolved from a collection package initially used by the federal Department of Education. This insures the flexibility necessary to respond to client concerns with minimal delay.
The IT department consists of several on-site full-time programmers, database managers and network engineers, and an optical storage technician. The firm also employs a veteran programmer/systems consultant and a system analyst. The ability to access data and generate custom code in-house allows greater responsiveness to clients' needs without being dependent on outside vendors.
As part of client support, the IT department maintains a Help Desk for systems issues.
Current capabilities include electronic data interchange to client specifications, automated status reporting, ACH funds transfer and financial transaction, and secure, encrypted remote access to facilitate clients' remote audits. Document imaging of active files, as well as remote document generation for papers needing the client's signature, is also featured.
Data Interchange (EDI)
Paperless transmission of files has become an accepted method used to turn over new business, as it eliminates the delay and inaccuracies that come with manual data entry. EDI is a two-way street, as the status of files and requests for information and documents can also be sent electronically to the client. The firm is a member of several agency and attorney networks including NAN and YGC, and maintains several proprietary client networks as well.
Maintaining the integrity and security of the firm's computer systems and client data is essential to any business. The firm maintains redundant and secure hot sites to insure data processing and storage is never compromised. Federal and state privacy laws such as Gram-Leach-Bliley and HIPAA mandate secure information systems. The firm takes data security seriously and, working with its clients and outside vendors, maintains an evolving series of practices and procedures to insure that the requirements of these and other privacy laws are met and that systems and data are not compromised. For obvious reasons the details of the steps taken to maintain data security are not detailed here. We would be pleased to discuss details of security measures with our clients on a "need-to-know" basis.
" The above assertions are based upon historical results and may not reflect actual, future results."